At Custom Art by Dee, every piece is crafted with care, creativity, and your satisfaction in mind. We stand behind the quality of our products and want you to love what you receive.

 

 

Please review our return and quality policy below:

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Custom Orders (Services):

• Due to the personalized nature of custom paintings and customized items (including names or designs), all custom orders are final sale and non-refundable.

• If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos, and we’ll work with you to resolve the issue promptly.​

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Products (T-Shirts & Activity Books):

• We accept returns on unused, non-customized items within 14 days of delivery.

• Items must be returned in their original condition and packaging.

• Return shipping costs are the responsibility of the buyer unless the item arrived damaged or defective.

 

✅ Quality Guarantee

We’re committed to providing high-quality, handcrafted products. If you encounter any of the following issues, please reach out to us immediately:

• Item arrives damaged or defective

• Wrong item received

• Design does not match the approved proof (for custom orders)

We will gladly offer a replacement, repair, or store credit depending on the situation.

 

📩 Contact Us

To report an issue or initiate a return:

• Email: customartbyde@gmail.com

• Include: Order number, photos (if applicable), and a brief description of the issue.

 

❤️ Thank You

As a small creative business, your support means everything. Thank you for trusting Custom Art by Dee with your art and gift needs!